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CUSTOMER
SERVICE
OFFICER

We’re seeking customer relationship officers who excel in communication, demonstrate patience in challenging situations, and possess strong problem-solving skills to effectively address customer needs.

  • Remote
  • Full-Time
  • Africa

Application is now CLOSED

Responsibilities

  • Responding to customer inquiries via phone, email, chat, or social media.
  • Resolving customer complaints and issues promptly and efficiently.
  • Providing product or service information to customers.
  • Processing orders, applications, refund and requests from customers.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Following up with customers to ensure their issues are resolved and their satisfaction is achieved.
  • Escalating complex or unresolved issues to higher-level support or management.
  • Keeping updated on product knowledge and company policies to provide accurate information.
  • Managing and updating customer accounts and information.
  • Collaborating with other departments to address and resolve customer issues.
  • Conducting customer satisfaction surveys to gather feedback.
  • Analyzing customer feedback to identify areas for improvement.

Benefits

  • Fully remote work environment
  • Competitive salary starting at $600
  • 30 days of annual leave or vacation
  • Health insurance for African residents
  • Operational allowance for Devices and Internet

Eligibility

  • Should be between 18 and 39 years old
  • Demonstrate proficiency in the English language
  • Hold citizenship or residency in an African country
  • Graduated from an accredited University or Polytechnic
HIRING CLOSED

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About company

The African Coalition of Private Enterprises (AfriCOPE) cultivates the finest workforce and connect our skilled professionals to global organisations.

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